Program Description
The Certified Customer Service Specialist program responds to the needs of employers by providing the skills needed by the highly skilled customer contact work force to effectively interact with customers. Participants will be trained in the basic technical and interpersonal skills required to perform a wide variety of customer contact jobs.

Length of Program
The Certified Customer Service Specialist program is often scheduled to provide a workforce for new or expanding businesses. Therefore the length and dates of the program are established by the office of economic development.

Entrance Date
Contact Admission Office

Entrance Requirements

Age
16 years of age or older

Education
High School Diploma or GED

Advisor
An advisor should be consulted prior to enrolling in any course. A program advisor will be assigned by admissions.

Salary Range
Salary varies widely since many students take CCSS to enhance skills on their current occupation.

Job Market
The job opportunities for individuals with Customer Service training are good.

Personal Traits Required
A student must be computer literate, able to multi-task, enjoy talking with people, enjoy problem solving, and be able to manage time and stress.

Curriculum